I-Ruma Refund Policy

I-Ruma Sdn Bhd Refund Policy

The Refund Policy reflects the way i-Ruma Sdn Bhd’s business works and define i-Ruma Sdn Bhd’s relationship with you as you interact with our software and services. These terms include the following:

1. Application for Returns/Refunds/exchange
   Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service,
   Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the Guarantee Period 10 days.

2. Guarantee is a service provided by I-Ruma, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist during Guarantee Period.

3. Buyer may only apply for the refund and/or return of the Item in the following circumstances:
   • System Error

4. The approval of your request for refund and return will be made by I-Ruma in its sole discretion. Buyer acknowledges and agrees that I-Ruma’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against I-Ruma or its affiliates in relation to such decision.

5. In what circumstances are my items cannot be returned or exchanged?
   • We will not accept any return of items which are under promotion category and clearance stock. Besides, no returns
     are acceptable if you order the items wrongly or you have changed your mind.
   • You cannot request for an exchange after 3 days of the received date.

6. How and when can I exchange a product?
   • There’s no tangible product for exchange. Henceforth, it’s not applicable.

7. Under what circumstances can I request for a refund?
   • Refunds can only be made when you have a valid reason or the system is entirely down and inaccessible. You will receive
     e-mail/WhatsApp regarding the refund once these circumstances happened.

8. The Beneficiary (hereinafter “BF”) hereby acknowledges and agrees to be bound by the terms and conditions of I-Ruma Sdn. Bhd’s (hereinafter “I-Ruma”) Inter Bank Giro Transactions (hereinafter “IBG”) and further confirms that IBG will be available for its bank account, the details of which have been provided by the BF to I-Ruma under the IBG Beneficiary Account information above. The BF agrees that I-Ruma will directly credit any payment due to BF into the BF’s bank account as provided above (hereinafter “the said IBG Bank Account”)

9. The BF confirms that all the information provided by the BF to I-Ruma, is current, accurate and adequate. I-Ruma is entitled to act and/or rely on the information provided for the IBG without obtaining any further written or other confirmation from the BF unless the BF specifically notified I-Ruma in writing of any change of account information provided. In the absence of such notification, I-Ruma will continue to pay to the BF into the said IBG Bank Account. The BF is solely responsible for ensuring the accuracy, adequacy and completeness of the IBG account information provided to I-Ruma. I-Ruma is not obliged to verify the accuracy, adequacy and completeness of the IBG account information and will not be held liable for any loss or damage to the BF arising from any delay/error in crediting payment to the BF’s said IBG Bank Account based on the aforesaid account information or by any action taken by I-Ruma in reliance on the account information as provided by the BF.

10. The BF agrees that in the event of any claim of discrepancies, it shall be the responsibility of the BF to revert to I-Ruma in writing within 30 days from the date the amount credited to the account, failing which I-Ruma will not be held liable for any such discrepancies. I-Ruma reserves the right to vary the terms and conditions herein at any time by giving the BF 30 days’ notice in writing, which notice may be sent by post, WhatsApp or via email. I-Ruma will so far as reasonably practicable give the BF service or in other circumstances beyond I-Ruma’s control. Once the BF has received notice of any change in terms and conditions, I-Ruma will treat the subsequent utilization of the IBG by the BF as acceptance of the change.

Updated on: 23 Sep 2021